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Can I come on my own? |
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YES, quite often people come on their
own because the partner does not wish to attend with them. As long
as your concerns or difficulties are about relationships then we may
be able to help you. |
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Can my partner join at a later
date? |
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YES, again it often happens that initially
one partner or the other does not wish to come, but changes their
mind. There may be some updating to be done and special arrangements
to be made, but this can all be accommodated without any difficulty. |
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What if I can't make a particular
appointment? |
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It is important that you let us know
as soon as possible if you are unable to keep your appointment. Unfortunately,
Relate has a large number of clients waiting for appointments so if
you are able to give us 48 hours or more notice there may be the possibility
of offering the lost appointment to other clients. You will be asked
tp pay for missed appointments with less than a 48 hour notice - details
can be found in our Information Booklet, sent to all Registered clients
and available on request. |
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Why do I have to pay for
counselling? |
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Relate centres
rely on payments from clients to keep their services open to everyone
and expect users to contribute according to their income.
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How much does each counselling
session cost? |
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The
cost to Relate to provide each counselling session is more than
£60. We are well aware that some of our clients can pay that amount,
or more, and some cannot. Our current policy is that no-one is
refused counselling if they genuinely cannot afford to pay. You
can discuss issues concerning payment with your counsellor. We
will provide you with a suggested level of contribution scale upon
registering with us. This is based upon your gross annual income.
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Can We / I make comments on
the counselling services received? |
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YES, in fact we encourage and appreciate
any comments whether positive or (constructively) criticising our
services - we would like to hear of any recommendations you may have.
At different stages of your contact with us we will ask you to complete
one or more evaluation forms. This should take no more than five minutes
and will certainly help us to evaluate, maintain and improve the quality
of our services. |
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Can I speak or have contact
with the counsellor/therapist in-between sessions? |
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NO, this is not our normal practice.
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What happens if I have a
problem with the service I receive? |
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Relate Dacorum welcomes feedback from
people and asks clients to comment on their experience of all aspects
of contact with our Centre and its personnel and services. We would
hope to resolve any concerns at the earliest opportunity. However,
we also have a procedure for dealing with any complaints. We can provide
you with more information on request. |
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What happens when I come to
Relate for counselling? |
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Counselling and therapy takes place in
Relate's own private consulting rooms. Once counselling begins, you
will normally see the same counsellor each week and the sessions will
usually be an hour long. The counsellor will help you identify your
major concerns. During counselling discussions will focus on the relationship
and its difficulties by exploring feelings, attitudes, values and
expectations. The counsellor will aim to offer support with communication
between partners, helping them to consider different options and new
possibilities. Don't leave contacting Relate until the last moment.
Help sought early is more likely to have a favourable outcome. Your
counselling will continue for as long as both you and the counsellor
feel it is helpful.
Counselling is a private and confidential form of help. This means
that we will not give your name or any information about you to anyone
outside Relate unless someone's personal safety (particularly a child)
is at risk. |
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